Refund & Return Policy

Elsipogtog Tourism & Gift Shop& Gift Shop ·  Effective: 2026 

29 Big Cove Rd., Elsipogtog First Nation, NB  ·  Tourism@efned.ca  ·  1-506-521-0308 

At a glance 

Return window	30 days from the date you receive your order.
Condition	Items must be unused, in original packaging, with proof of purchase.
Final sale	Food, sage, sweetgrass, cedar, tobacco, medicines, perishables, custom orders, and gift cards cannot be returned — unless they arrive damaged, spoiled, or not as described.
Damaged on arrival?	Email Tourism@efned.ca within 14 days with photos. We cover return shipping and send a full refund or replacement.
Changed your mind?	You cover return shipping. Refund issued to your original payment method (minus original shipping).
Refund timing	5–10 business days after we receive and inspect your return.

 

1. Return window

You may request a return within 30 days from the date your order is delivered. Requests received after 30 days cannot be accepted. 

2. Items eligible for return

To be eligible for a refund, your item must be: 

• Unused, unworn, and in the same condition you received it 

• In its original packaging with all tags and inserts 

• Accompanied by proof of purchase (order number or receipt) 
  
  

3. Final sale & non-returnable items

For health, safety, and cultural reasons, the following are final sale and cannot be returned: 

• Food and edible products 

• Sage, sweetgrass, cedar, tobacco, and other traditional medicines or smudge bundles 

• Any perishable goods 

• Custom, personalized, or made-to-order items 

• Gift cards 

• Any item clearly marked “Final Sale” on its product page 

Important exception: if any final-sale item arrives damaged, spoiled, defective, or materially different from its description, you are still entitled to a full refund or replacement under section 4. 

4. Damaged, defective, or incorrect items

If your order arrives broken, faulty, spoiled, or is not what you ordered, please email Tourism@efned.ca within 14 days of delivery with: 

• Your order number 

• A short description of the issue 

• Clear photos of the item and the packaging 

In these cases, Elsipogtog Tourism & Gift Shop covers the return shipping cost and will issue a full refund (including original shipping) or send a replacement, at your choice and subject to availability. 

5. Change of mind / buyer’s remorse

If you simply changed your mind, ordered the wrong size, or no longer need the item, you may return eligible products within 30 days. In this case: 

• You are responsible for the return shipping cost 

• Original shipping charges are non-refundable 

• There is no restocking fee 

• Refunds are issued to the original payment method once the item is received and inspected 

6. How to start a return

Email Tourism@efned.ca with your order number and the reason for return. We will reply with the return mailing address and instructions. Please do not ship items back without contacting us first — unauthorized returns may be refused. 

7. Refund processing time

Once we receive your return, we will inspect it within 5 business days and notify you of the outcome. Approved refunds are issued to your original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer. 

8. Exchanges

Exchanges are handled on a case-by-case basis and depend on stock availability. The fastest way to exchange an item is to request a refund and place a new order. 

9. Order cancellations

Orders can be cancelled for a full refund before they ship. Once an order has been dispatched, our standard return process applies. 

10. Non-delivery

In accordance with New Brunswick’s internet sales contract rules, if your order is not delivered within 30 days of the promised delivery date, you may cancel the order and request a full refund. For international orders, where longer transit times are expected, the applicable non-delivery period is 60 days from the promised delivery date. 

11. Late or missing refunds

If you have not received your refund within 10 business days of our confirmation, please: 

• Check your bank account or credit card statement again 

• Contact your credit card company — posting times vary 

• Contact your bank — there is often a processing period 

• If you have completed these steps, contact us at Tourism@efned.ca 
  
  

12. Shipping destinations

We ship across Canada and worldwide. International shipping costs, delivery times, and any customs duties or import taxes are the responsibility of the customer and are calculated at checkout where available. For damaged-on-arrival items shipped internationally, the terms in section 4 apply. For change-of-mind returns on international orders, you are responsible for return shipping, and any duties or taxes already paid are non-refundable. 

13. Contact

Elsipogtog Tourism 

29 Big Cove Rd., Elsipogtog First Nation, NB 

Email: Tourism@efned.ca 

Phone: 1-506-521-0308 

14. Governing law

This policy is governed by the laws of the Province of New Brunswick and the applicable laws of Canada, including the New Brunswick Consumer Protection Act (SNB 2024, c.1) and the federal sale-of-goods framework. Nothing in this policy limits any non-waivable consumer rights you may have under the laws of your own country of residence. 

This policy is provided for general guidance and does not constitute legal advice. We recommend review by a qualified legal professional before publication.